To Contact Arrow Lock, please use the following directory below by department:


100 Arrow Drive,
New Haven,CT 06536-0915
Phone: (800) 839-3157
Fax (800) 421-6615

Technical Support

If you need technical support for any of the following products: Cylindrical Knobs, Cylindrical Levers, Tubular Locks, Door Closers, Deadbolts, Exit Devices, Door Operators, Keyless Entry Products, Installation Templates or General Installation Questions, please email the Technical Support Department.

Orders and Customer Care Department

Arrow Lock & Door Hardware
P.O. Box 3075
Salem, VA 24153
Phone USA 800-839-3157
Fax 800-421-6615

Canada - Waterloo Office
141 Dearborn Place
Waterloo, ON Canada N2J 4N5
Phone Canada: 888-327-2027
Fax 888-263-3326

Invoice Payments Only

Arrow Lock Accounts Receivable
P.O. Box 640711
Pittsburgh, PA 15264

Return Goods Only (RGA# Required)

Arrow Lock & Door Hardware
100 Arrow Lock Drive
New Haven, CT 06511

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